Installations

Installations of multiple parts and products can be a complex and time-consuming process to manage manually. By centralizing all installation information in one place, you can know what, where and when something is getting installed.

Our Installations app provides a centralized solution to track and manage installs with easy access to information such as installation schedules, product details and customer requirements. Helping to reduce the need for multiple tools and spreadsheets while minimizing errors associated with the logging, tracking and maintaining of installations.

Installations of multiple parts and products can be a complex and time-consuming process to manage manually. By centralizing all installation information in one place, you can know what, where and when something is getting installed.

Our Installations app provides a centralized solution to track and manage installs with easy access to information such as installation schedules, product details and customer requirements. Helping to reduce the need for multiple tools and spreadsheets while minimizing errors associated with the logging, tracking and maintaining of installations.

Schedule and track installations all in one place

  • Easily view installation timelines for efficient planning and resource allocation using the integrated Calendars app
  • Gain full visibility of installation locations with our Territories app for better control and coordination
  • Ensure installations stay on schedule with continuous progress tracking
  • Stay connected with installation teams through Posts and track client interactions with Conversations for real-time updates

Connect the dots so nothing is missed

  • Link parts and products to installations for accurate equipment management
  • Attach support contracts to install records to stay on top of maintenance and requirements of an installation
  • Store install-related documents, such as contracts, permits, manuals, and warranties for easy retrieval
  • Easily gather analytics on performance, resource allocation, and improvement areas for data-driven decisions

Installation App Features

  • Associate a specific part to import details of what is being installed
  • Select a customer to attach an address to an installation
  • Use an interactive map to track where an install is taking place
  • Notate install and warranty dates
  • Set reminders to follow up on upcoming services or expirations
  • Link Service Level Agreements (SLAs) for quick referencing
  • Gather detailed documentation of the type of service being provided based on the agreed-upon SLA
  • Keep track of any SLA renewals or modifications associated with an install  
  • Capture and log notes from conversations held through emails, in-person meetings, phone or video calls regarding an installation
  • Categorize conversations to gather insightful metrics on various types like cold calls, first touches, follow-ups, demos, and more
  • Designate who was part of each conversation Attach and access specific files or notes associated with the outreach efforts
  • Discuss details of an installation and get input from others in your organization in a dedicated forum
  • Add @mentions to message others in your organization using Notification link in the Appward sidebar
  • Like a post to acknowledge and notify the author
  • Attach documents, images, media and AppShare links connecting to any record in Appward
  • Attach files related to an install record to conveniently provide supporting information
  • Link to files in the Appward Cloud, Appward Documents or upload from local storage
  • Organize files by list order using arrow keys
  • Add notes to individual Installations to provide additional context
  • Enable collaboration to allow editing by others
  • Organize notes in folders for quick navigation
  • Use the HTML editor to format notes and highlight key information
  • Create quick visual concepts using the Drawing Tool