KnowledgeBase

Search or browse in depth articles, software resources and videos on everything about Appward.

Problems

Who is considerd the Instruction Author? - The Instruction Author is the individual responsible for creating and providing the detailed instructions on how to resolve a problem.
What are the different access levels of a Problems record? - The different access levels of a problem are: Member-based: Available to assigned members who have been given permission to view and edit the problem record.Public: Visible to everyone within the organization, allowing all users to view the problem record.
I’d like to make sure I am notified when a problem progresses. How can I do that? - To enable notifications for problem progress, click the Settings button in the top right corner and select the option to activate notifications.
What are NCR dispositions? - NCR (Non-Conformance Report) dispositions refer to the actions taken to address and manage non conforming products or materials.
What are the stages of a problem? - The stages of a problem’s life cycle are: Draft: The initial stage where the problem is recorded but not yet detailed or assigned for further action. Analyze: The stage where the problem is examined to identify its root cause and determine appropriate solutions. Fix: The stage where corrective actions are implemented to address and resolve...

What is the role of the evaluator in an inspection? - The evaluator is responsible for assessing the inspection results, determining compliance with standards, and providing feedback. They review the findings, document their evaluation
What stages does an inspection go through from start to finish? - The stages of an inspection include:
What actions can I take using the progress control buttons? - With the progress control buttons you can take the following actions:
How do I associate a checklist with an Inspection? - To associate a checklist with an inspection, click the Change Checklist button which will bring up a list of your organization’s existing checklists. Select the desired checklist from this list to associate it with an inspection. For more on checklists, please check out our Getting Started with Checklist Creator guide.
Can I export Inspection data? - Yes, Inspection data can be exported by generating reports. These reports are available in PDF format and can be downloaded from the Reports tab.

What happens if a change is rejected? - When a change is rejected, the record will transition to the Rejected stage, indicating that no further action will be taken based on the current details of the change.
What does it mean to be a champion of a change? - A champion of a change is a selected person from your organization who actively supports and advocates for a change initiative.
How do the Changes and Problems apps work together? - When a problem is reported, it can be the catalyst for a change proposal. Once an issue is identified, you can create a change request within the Changes app and directly link it to the identified problem.
How does a change move to the approved stage? - For a change to be moved to the Approved stage you should:
How are changes that are at a standstill handled? - When changes are at a standstill, they can be managed by placing them in the Hold stage. This stage is used when progress on the change is paused or when modifications to the original plan are required. By categorizing the change in the Hold stage, your team can clearly understand that the change is temporarily...

What are the different access levels of an audit? - Audits include both member-based and public access levels. If Members only is selected, only defined members from your organization will have access.
What record can I directly link to an audit? - Audits can be directly linked to records such as Problems and Changes, allowing for comprehensive management of issues and opportunities for improvement identified during the audit.
How are audits scored? - In the Audits app, audits are scored taking Policy, Understanding, and Evidence into consideration.
I would like to receive notifications before an audit is due, how can I configure that? - You can configure audit notification settings by pressing the Settings button in the top right corner.
What are “Takeaways” in an audit? - Takeaways refer to the key findings and insights from an audit that highlight areas for improvement or actions that need to be taken.

How do I search for a specific certification? - Use the search bar at the top of the app to find certifications by name, type, or other relevant criteria.
How do I assign a certification to a specific part? - You can assign a certification to a part by selecting a part while adding or editing a certification. To do this, you’ll first need to make sure your organization has created parts.
What happens if a certification fails? - If an inspector marks a certification as failed, its status will be updated to Failed in the status field.
How can I verify conformance of a certification? - While viewing a certification, you can check the Verify conformance section, which includes fields like Conformity comments, Cert document, and Conformity checklist.
What is a conformity checklist and how is it used in Certifications? - A conformity checklist is a list of criteria or tasks that must be met or completed to ensure a product meets certification standards. In Certifications, it is used to systematically verify and document that all necessary compliance steps have been followed. You can import checklists from the Checklist Creator App and attach them to the...