What are the possible statuses of a ticket?

Pending: The ticket is created but has not been addressed by an agent yet.

Active: The ticket is being actively worked on by an agent, and efforts are being made to resolve the issue.

Hold: The ticket is temporarily paused, possibly due to pending information, resources, or external factors.

Closed: The issue has been resolved, and no further action is required. The ticket is marked as completed and archived.